How we use your information.
This page explains how Polly & Team handles personal information when you contact us, use this website or enquire about working with us. It also explains how this website uses cookies.
Who is responsible for your information?
Polly & Team is operated by Polly and Team Cleaning Ltd, a private limited company registered in the United Kingdom under company number 11076034. Our registered office is 41 Church Street, Church Street, Nottingham, Nottingham, United Kingdom, NG9 8GA. Polly and Team Cleaning Ltd is responsible for the personal information described in this privacy notice. If you have a question about your personal information, you can contact us at sales@pollyandteam.co.uk or call 0115 939 0038.
When you request a quote or contact us, we may collect your name, email address, telephone number, postcode, the cleaning service you are interested in and anything you choose to include in your message. If you become a customer, we may also hold information needed to arrange and provide the agreed cleaning service, communicate with you and manage our business relationship. If you enquire about working with Polly & Team, we may collect the contact information and other details you choose to provide when expressing an interest in working with us.
Please do not send sensitive information such as bank details, identity documents or medical information through the website contact form unless we specifically ask for it through an appropriate process.
Why do we use your information?
We use personal information to:
Respond to enquiries.
Discuss cleaning requirements.
Prepare and provide quotations.
Arrange and provide cleaning services.
Communicate with customers about their service.
Deal with questions or problems.
Respond to people interested in working with us.
Keep appropriate business and financial records.
Protect the website and our business from misuse or fraud.
Our legal basis depends on why we are using the information. This may include taking steps at your request before entering into a contract, performing a contract with you, complying with legal obligations, or our legitimate interests in responding to enquiries and running our business responsibly.
Who do we share information with?
We do not sell personal information.
We may share information with organisations that help us operate the business or website, such as our website hosting provider, email provider, IT support providers, professional advisers or other service providers where this is necessary.
We may also disclose information where we are required to do so by law.
How long do we keep your information?
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including responding to enquiries, providing services, maintaining appropriate business records and meeting legal or accounting requirements.
When information is no longer needed, we will delete it or dispose of it securely where reasonably possible.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
Your data protection rights
Depending on the circumstances, you may have rights over your personal information, including the right to ask us for a copy, correct inaccurate information, request deletion or restriction, and object to certain uses of your information.
If you want to exercise a data protection right, contact sales@pollyandteam.co.uk.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK data protection regulator.
Cookies and similar technologies
At present, the Polly & Team website does not use advertising, marketing or analytics cookies.
The website may use limited browser storage where this is necessary for basic WordPress functionality and compatibility. For example, WordPress may temporarily store information in your browser to check whether certain features, such as emoji support, are available. This information is not used to identify you, track you across websites or build a marketing profile.
We will update this notice if we introduce analytics, advertising, embedded third-party services or other technologies that require additional information or consent.
Questions about privacy
If you have any questions about this notice or how Polly & Team uses your information, contact:
Email: sales@pollyandteam.co.uk
Main telephone: 0115 939 0038
Secondary: 0115 938 6767
Mobile: 07740 171200
Then:
We may update this notice from time to time if the way we use personal information or cookies changes. The latest version will be published on this page.